Widerrufsrecht

Refund & Returns Policy

At MyHugFriend, we want you to love your hug. If something isn't right, we're here to help.

Changed your mind? (14-day right of withdrawal)
If you're a customer in the EU or UK, you have the right to cancel your order within 14 days of receiving it, for any reason. Just email us at [support@myhugfriend.com] with your order number within 14 days of delivery, and we'll take care of your refund. To keep things simple, in most cases we won't ask you to ship your plush back. Where possible, items should be unused and in their original condition. This does not affect your statutory rights.

Damaged or faulty item?
If your plush arrives damaged, contact us within 14 days of delivery at myhfsupport@myhugfriend.com with your order number and a photo of the issue. We'll send a free replacement or a full refund — no need to return the item.

Your statutory rights
Nothing in this policy limits your statutory rights. In the EU you benefit from a legal guarantee of conformity, and in the UK your consumer-law rights apply. Faulty or misdescribed goods can be repaired, replaced or refunded as required by law.

Delivery issues (wrong address / missed delivery)
Please make sure your shipping address and contact details are correct at checkout. If a parcel is returned to the warehouse because of an incorrect address or because the carrier couldn't reach you, and you'd like it sent again, a re-delivery fee of [€8] applies.

How to request a refund or replacement
Email myhfsupport@myhugfriend.com with: your order number, whether you'd like a refund or a replacement, and (for damage) a photo of the item. We'll reply within [24–48 hours].

Refunds
Approved refunds are issued to your original payment method, normally within [5–10 business days], depending on your bank or provider.

Questions? We're always happy to help at myhfsupport@myhugfriend.com.